ORDER FORM FOR SPECIAL SERVICES - FRAME-BY-FRAME MOTION PICTURE FILM SCANNING & FILM RECOVERY/RESTORATION

TMTV VIDEO FILM LAB DEPARTMENT Mailing and Courier address: TMTV Video Lab Dept. 5662A Longbeach Rd. Nelson BC Canada V1L6N9 PHONE TOLL FREE CANADA & USA: 1-800-824-8688

IT IS NECESSARY TO PRINT, SIGN & FILL OUT THIS FORM ESPECIALLY IF YOU WILL BE PAYING BY CREDIT CARD OR YOU ARE SUBMITTING A LARGE ORDER OF A VALUE OF $200.00 OR MORE. OTHERWISE JUST PROVIDE YOUR NAME, ADDRESS, PHONE, & E-MAIL, WHAT YOU ARE SUBMITTING AND WHAT YOU WANT IT TRANSFERRED TO. Once we receive your order we will contact you.

PRINT, FILL OUT, SIGN & SEND WITH YOUR ORDER: This form is used for basic submission information and to inform you of our limited liability & guarantees. To receive a quote with all pricing & detailed information please e-mail us before filling this form out or sending your order.

QUOTE NUMBER (if provided):_________________ Have your used our services before? (yes_____)(No_____)

If you are a new customer, how did you hear about us?_________________________________DATE:_________

Name:_________________________________________Address:__________________________________________

City_________________________Province/State________________Country_______________Postal/Zip_________

Phone:_______________Alternate Phone:___________________Fax:_______________ E-Mail:_________________

MATERIAL SUBMITTING TO TMTV: put the amount (how many), if applicable, of material in each large box.

FRAME BY FRAME SCANNING OF FILM MOTION PICTURE FILM IN GOOD TO EXCELLENT CONDITION

MOVIE FILM (8MM) (S-8MM) (16MM) (ANY WITH SOUND?)

CONVERT FILM TO: (AVI FILE FORMAT) (DIGITAL TAPE)  (MJPEG-HD files)

PLACE DIGITAL FORMAT ON: (DVD-R SD) (MINI-DV SD)  (MINI-DV HD) (DVCAM SD) (HD on BLU-RAY) (HARD DRIVE) ( DIGITAL 8)

NOTE: HARD DRIVE: Will be pre-formated in NTFS (not Mac/Fat32). We can deliver MJPEG-HD files or AVI SD files on a portable, plug and play hard drive.  DIGITAL TAPE FORMATS: HD Mini-DV, SD Mini-DV, DVCam, Digital8, DVD FORMATS Standard SD DVD & HD Blu Ray DVD

COPIES FROM MASTERS: (HOW MANY ) COPY TO: (DVD-R SD) (MINI-DV SD)  (MINI-DV HD) (DVCAM SD) (HD on BLU-RAY) ( DIGITAL 8)

MOVIE FILM RESTORATION: is included in the above service. Complete movie Film cleaning/restoration/lubrication/preservation & Film Splicing/Repairs)

MOVIE FILM RECOVERY OF WARPED AND SHRUNK FILM

MOVIE FILM RECOVERY & RESTORATION: is included in the above service. Complete movie Film cleaning/restoration/lubrication/preservation & Film Splicing/Repairs)

MOVIE FILM (8MM) (S-8MM) (16MM) (ANY WITH SOUND?)

CONVERT FILM TO: (AVI FILE FORMAT) (DIGITAL TAPE)

PLACE DIGITAL FORMAT ON: (DVD-R SD) (MINI-DV SD)  (DVCAM SD)  (HARD DRIVE)

FILM TRANSFER & DVD OPTIONS

MOVIE FILM REPAIRS: Movie Film Splicing/Repairs) MOVIE FILM RECOVERY OF WARPED AND SHRUNK FILM

INSPECTION PROCESS (For Movie Film) All material will be inspected before processing. If there are ANY problems with your order that involve additional charges, we will inform the customer before proceeding. If during processing we come across any problems that were not detected during our inspection we will correct, fix, or repair but additional charges may apply. If these repairs involve major cost we will stop processing and inform the customer. This could cause delays with you order. That's why it is important to provide any information about the condition of your order before we process it. What do you feel the condition of the above material is in (if you know, circle one) Excellent - Good - Poor ? Do you feel any of the above require cleaning, splicing or repairs?________if yes have you marked the material_______?

SUBMITTING ORDERS TO THE LAB (does not apply for film recovery: Please provide information in regards to the quantity, sizes, length and what you want your material converted to. You can put this information or additional information on a separate note or e-mail. If we have provided a quote, you do not have to provide this particular information. If any information has changed since the final quote we provided you please let us know. If you choose to send your material to our lab for transfer/duplication/conversion please e-mail or phone us before sending. If the material needs to be in any specific order please number them CLEARLY in order of sequence, (if applicable) Example: 1, 2, 3, 4, 5. (do not use POST-IT Notes, they fall off).

SHIPPING ORDERS TO THE LAB: When shipping use a reliable carrier and GET A TRACKING NUMBER. Even if you wish to send by regular post there is an option to receive a tracking number. Put your films or videos in zip lock plastic bags and then seal in a box, use bubble rap or foam peanuts (do not use paper), make sure to provide the QUOTE NUMBER if provided and the labs phone number and address and your phone number and address. Pack it well, you don't want your films to drop out of the parcel. TMTV is not responsible for damage to, said materials from any delivery companies. IMPORTANT NOTICE IF SHIPPING TO TMTV FROM THE USA: If shipping from the USA please put "FOR REPAIR" or "TEMPORARY IMPORT FOR REPAIR" on the shipping or customs forms. Declare no more than $10.00 (TEN) U.S dollars. If you declare a large value you may be required to pay Canada/USA customs duties. Since your material has only sentimental value it is hard to put an actual value amount on any personal material. Its the customers responsibility to insure the material before shipping. Free return shipping may apply to your order and is shipped via Expedited Parcel Post (Canada & USA) with a tracking number.

FRAME BY FRAME PROCESSING TIME: ALL orders for professional frame by frame digital scanning transfers should be scheduled in advance prior to sending us your footage. Average processing time for frame-by-frame is 60 days. This does does however depend on how large your order is. Please contact us before sending in your footage for specific delivery times, especially if you are facing a tight deadline for a particular project.

FILM RECOVERY PROCESSING TIME: 6 to 12 months  (Movie film that is warped or shrunk). Processing time depends on the films overall condition and the amount of film to be recovered for transfer. NOTE: No rush services available because of the type of process used to recover warped and shrunk movie film we can not give specific dates for completion. Due to the condition-specific, multi-step process for film recovery, please allow a minimum of 180 days, but the process could take several months to one year. If you require your warped or shrunk movie films by a specific date, please do not send us your films, due to the reasons explained above. We will do everything possible to recover the films as quickly as possible without risking further damage to the films, but the customer must be patient. There are no guarantees that all or any of the film will be recoverable.  Some film can be recovered, at least long enough to be transferred, but once transfer is complete the film MAY no longer be useable, either for future transfer or projection. The film will not be returned to the customer if the film is unusable. If you wish to have your film returned please let us know.

PAYMENT MUST BE ARRANGED BEFORE PROCESSING YOUR ORDER: We accept ON-LINE by PAYPAL, checks & money orders by mail or courier. We only accept major credit cards through the on-line payment service, PAYPAL. All payments must be received & cleared before we return your order to you, this includes checks, bank drafts or money orders.  IMPORTANT NOTICE REGARDING US POSTAL MONEY ORDERS: US Postal money orders must be "International Money Orders". US Postal Money Orders are Negotiable only in the USA and NOT CANADA. ALL PRICES LISTED ARE IN CANADIAN DOLLARS.

100% SATISFACTION GUARANTEED. If for some reason, you're not completely satisfied other than what is listed in our liability section, please contact us within 14 days so that we can make every effort to fix the problem. If you are still unhappy, return it to us, and we will refund your money, less shipping fees. Restrictions apply to our specialty services for Film Recovery. No refunds are available for this service other than the agreed amount after the deposit or advance payment is paid and if the film is not recoverable.

TRANSFER OF HOME MOVIE FILM & LIMITED LIABILITY Home movie film is transferred in whole; there is no editing done during this process. ( Completely blank, black, white frames, extremely out of focus parts will be transferred unless otherwise specified). Extremely over or under exposed film will also be transferred, it may have that one shot of Aunt Mary that you want. Film that is damaged or copy written will not be transferred. Note: films originally shot at speeds other than 15, 18 or 24 frames per second, such as 15FPS will show a higher speed rate due to TV sync issues. No refunds will be issued for speed related issues. Many old 8mm cameras were shot at many different speeds other than the correct speed needed for film transfer to digital video formats. Please number your films, even if you do not know the correct sequence. This helps to make sure we have not missed transferring any of the films. If they are not numbered we can not be responsible for non transferred films.

LIABILITY While TMTV takes every precaution for the safekeeping and handling of all material delivered to it, we can not assume responsibility for loss of, damage to, said materials from any cause whatsoever. It is the clients responsibility to insure their material before delivery to TMTV.

COPYRIGHT: The undersigned hereby warrants that the motion picture film being presented to TMTV Digital Video Lab Department for transfer is not, to his/her knowledge, protected
by copyright or owned by another, or that if the film is protected, the undersigned has obtained the permission of the copyright owner to make copies of the film.

PRINT NAME_________________________________________________________________________SIGN NAME______________________________________________

By signing this submission form you have read and understand the above. TMTV Video Lab Department, Nelson BC Canada

www.tmtv.net © 1995 - 2010 - On-line since 1995 - In business since 1980. This page last updated Aug 10, 2010 TMTV VIDEO LAB DEPARTMENT